1. Return & Refund Policy

At Terraloom, we curate our linen collections with intention. We hope every piece you select becomes a cherished part of your wardrobe. However, we understand that sometimes a piece may not be the perfect fit, and we are here to ensure the return process is as graceful as our garments.

2. Our Return Guidelines

To ensure a smooth experience, please note the following criteria for all returns:

• Timeframe: We accept returns within 30 days from the date your order was delivered.
• Condition: Items must be unworn, unwashed, and in their original state with all labels and tags attached.
• Exclusions: Due to hygiene standards and the nature of our collections, certain items marked as "Final Sale" are not eligible for return or exchange.

3. The Return Process

1. Initiate: Please reach out to our team at support@terraloom.store with your order number and the reason for your return.
2. Instruction: Once approved, we will provide you with the necessary details to send your items back to our studio.
3. Inspection: Upon receiving your package, our team will inspect the linen to ensure it meets our quality standards.
4. Completion: Once verified, we will process your refund to your original payment method.

4. Refund & Exchange Details

Request Type	Processing Time	Note
Refund	5 – 7 Business Days	Credited to your original payment method
Exchange	3 – 5 Business Days	Subject to current studio inventory
Defective Items	Immediate	We prioritize your satisfaction with a free replacement

5. Important Considerations

• Return Shipping: Unless the return is due to a manufacturing defect, return shipping costs are the responsibility of the customer. We recommend using a tracked service to ensure the safe arrival of your items.
• Original Fees: Please note that original shipping charges are non-refundable and will be deducted from your total refund amount.
• Packaging: We kindly ask that you package your return securely. We cannot be held responsible for items damaged during transit due to improper packaging.

6. We Are Here For You: If you have questions regarding a return or need personalized assistance, please do not hesitate to contact our studio team.

Address: 425 N Magnolia Ave, Orlando, FL 32801, United States

Email Support: support@terraloom.store